Thank you for making a purchase through Allure Natural Skincare. When you support a small business, a real person does a happy dance. By making a purchase with us, you acknowledge and agree to our shipping and returns policy. 

 

Shipping and Order Policy

 

Allure Natural endeavours to get all pre-made items sent out within 1-3 business days from receipt of payment, and up to 5-15 business days in special circumstances where events beyond our control may delay the order or there is back log of orders. If your order looks like it will be delayed you will be notified.  Custom orders are subject to longer wait times depending on the products and quantity ordered. An estimated timeframe will be advised on a case-by-case basis based on current workload, availability and any other factors that may influence the wait period.

 

All custom made soaps will be shipped a minimum of 5 weeks after payment of order as they take four weeks to set and then further processing time for packaging and labelling. This time may be longer depending on the current workload and other factors influencing wait time and will be advised on a case-by-case basis.

 

No orders will be processed or manufactured before receipt of payment and the advised wait time begins on the date payment is received by Allure Natural Skincare. Order wait times are estimated from payment date to shipping date and do not include the time it takes for the shipping service to deliver the items to the customer. Due to the nature of the postal system, Allure Natural employees cannot be held responsible for any delays due to postal issues. Upon shipping, delivery times can vary from 1-3 days for express postage (if not more during extreme circumstances) and 3-5 days on average for regular services but can be up to 10 business days or more in extreme circumstances if there is a delay with the postal system/courier and is sometimes dependant on the area of Australia the package is being delivered to.

 

 

 

Refunds & Returns Policy.

 

Wrong Item

Allure Natural does not offer refunds or returns for change of mind. If you receive your items and they are not the item you expected or are a wrong item, Allure Natural will provide you will a return label to send back the wrong item for a replacement or refund. You must contact Allure Natural Skincare within 48 hours of receipt of goods to advise of any issue. The item must then be returned within 10 business days (2 weeks). Once the item has been received by Allure Natural Skincare business, the refund will be given or replacement sent.

 

Damaged Item/s

 

Allure Natural takes every care possible to ensure our items are sufficiently packaged and secured when posted and take photographic evidence of the packaging process. If, in the unlikely event an item/s arrives damaged and has been sent via Australia Post, it is the responsibility of the customer to present the damaged items and all packaging at their local post office to submit a claim form for compensation of damaged goods. Due to Australia Post policies, unfortunately, we are unable to make the claim on your behalf. The customer must retain all damaged goods and packaging to present for a claim to be made. If sent through a courier service (Sendle) the process is as follows as per Sendle's damage claim process:

 

         Damage claims must be made within 1 business day of the parcel being delivered.

 

·         The receiver must take a photo of the damage that includes:  the packaging, the parcel label (clearly showing the reference number), and the damaged item. These all need to be displayed in the one photo for the claim to be processed.

 

Once Allure Natural received notification from the customer the package is damaged and photographic evidence as stated above, a claim can be made through Sendle on behalf of the customer to be compensated for a refund. The package will then need to be returned to Allure Natural within 10 business days (2 weeks) in order for a refund to be issued or replacement to be sent. Any postage costs incurred will also be refunded upon receipt of parcel.

 

Rest assured, we will always do everything in our control to resolve any issues that may arise even when they are through events beyond our control as we value the support of our customers for our small family business and understand mishaps occur and can be upsetting. Therefore, in the unlikely event, the damaged products are not approved for a refund through the above methods we can resolve the issue on a case by case basis depending on the situation and evidence provided. In which case, if the claim is not approved but items are still deemed to be damaged, the items may be able to be returned to Allure Natural for a replacement or refund. The customer must notify Allure Natural of damaged stock within 48 hours of receipt of goods. Evidence of a denied claim must be supplied before any replacement or refund is considered. The items must then be returned within 10 business days (2 weeks). Only once damaged stock has been received by Allure Natural Skincare Business will a replacement be sent or refund issued for the full cost of the damaged items. Costs incurred for postage will also be refunded at this time.

 

 

Our policies and conditions are in accordance with standard policies as per Australian Fair Trading and are in place to protect the consumer and the business in unfortunate circumstances.